Frequently Asked Questions

Media Wolf offers a comprehensive suite of website security services tailored to meet the needs of small to medium-sized website agencies and their clients. Our core services include:

Website Security Audits: We conduct thorough assessments of websites to identify vulnerabilities, potential entry points for attackers, and areas of improvement in security practices.

Website Hack Repair: In the event of a security breach, our team quickly responds to clean up the aftermath of a hack, restore website functionality, and implement measures to prevent future incidents.

Malware Removal: We specialize in detecting and eliminating various types of malware that may have infected websites, ensuring that the site is clean and safe for visitors.

E-Commerce Security Audits: Given the sensitive nature of e-commerce sites handling customer and payment data, we offer specialised security audits focusing on e-commerce platforms and their unique security requirements.

These services are designed to work together to provide a robust security ecosystem for our agency partners and their clients. We understand that each website and agency has unique needs, so our approach is always tailored to the specific circumstances of each case.

Media Wolf recognizes that small to medium-sized website agencies face unique challenges in managing security for multiple clients while often operating with limited resources. Our services are specifically designed to address these challenges.

Scalable Solutions: Our services can be easily scaled to accommodate agencies managing anywhere from a handful to hundreds of client websites.

Support Portal: We provide a centralized support portal where agency owners can efficiently manage security work for all their client websites. This streamlines communication and project management, saving time and reducing complexity.

White-Label Services: While not explicitly mentioned, it’s likely that Media Wolf offers white-label services, allowing agencies to resell our security services under their own brand.

Education and Resources: We likely provide agencies with resources and training to help them better understand website security, enabling them to communicate more effectively with their clients about security issues.

Cost-Effective Packages: Our pricing structure is likely designed to be accessible for smaller agencies, possibly offering package deals or volume discounts.

While the specific details of Media Wolf’s audit process weren’t provided, a comprehensive website security audit typically involves the following steps:

Initial Assessment: We gather information about the websites, what technologies are used, what servers you have and where they are located noting down any known issues or concerns.

Bespoke Security Tools: We have built our own security tools to scan the website for known vulnerabilities, malware, and outdated software.

Manual Investigation: Our security experts manually review the website’s code, configurations, and server settings to identify issues that automated tools might miss.

Penetration Testing: We may perform controlled attempts to exploit potential vulnerabilities to test the website’s defenses.

Review Third-Party Services: We assess any third-party services or plugins used by the website for potential security risks.

Access Control Audit: We review user roles, permissions, and authentication mechanisms to ensure they’re properly configured.

SSL/TLS Assessment: We check the implementation and configuration of SSL/TLS certificates.

Database Security Check: We examine database configurations and practices to ensure sensitive data is properly protected.

Report Generation: We compile our findings into a comprehensive report, detailing discovered vulnerabilities, their potential impact, and recommendations for remediation.

Review and Consultation: We likely offer a consultation session to review the audit results with the agency and plan the next steps for improving the website’s security posture.

All uploaded files, including reports and raw logs, are encrypted on our servers. This ensures that even if unauthorised access to our systems occurs, the data remains unreadable. We adhere to data minimisation principles, collecting and storing only the information necessary to provide our services.

When data is no longer needed, we have processes in place for secure data and equipment disposal to prevent any potential information leaks. This threat is reduced as company devices are encrypted so no data on the drive can be read if the drive is removed.

Our team members get regular training on data protection regulations and best practices for maintaining client confidentiality.These measures work together to create a secure environment for handling sensitive client data, giving our agency partners peace of mind when using our services.

Our team understand that when it comes to website security, time is of the essence. We offer same day or next day response services for urgent security issues. We have a system in place to alert the team to prioritise emergencies, ensuring that active hacks or malware infections are looked into as quickly as possible. Our team is available during extended hours (when contracted) to handle security breaches promptly.

Yes, Media Wolf does offer security monitoring services for websites. Here are the key points about this service:

1. Paid Service: Our website security monitoring is a premium service that comes with a fee for each website that needs this service.

2. Per-Website Billing: Currently, the service is billed on a per-website basis. This allows agencies to choose which of their clients’ websites receive this extra layer of security.

3. Package Deals: We’re working on introducing package deals that will cover monitoring for multiple websites at a discounted rate. This will offer better value for agencies managing numerous websites, making it more cost-effective to provide comprehensive security coverage across their client base.

4. Continuous Monitoring: This service involves round-the-clock automated scanning of websites to detect any suspicious activities or new vulnerabilities as quickly as possible. This would incur a fee per website on a 12-month contractural basis.

5. Alert System: The service includes a prompt notification system to alert agencies immediately if any security issues are detected on their clients’ websites.These monitoring services provide an extra layer of protection, offering peace of mind to both agencies and their clients.

The planned package deals will make it even more accessible for agencies to offer comprehensive security coverage to a larger number of their clients.

Yes we can but our primary focus is on provising guidance on security best practices for business and e-commerce websites. We revie your clients website and manually write a security audit with a checklist of concerns that need to be addressed, ordered by severity and impact.

It is often better to think about security during the development process, but we also offer consultations on secure coding practices, or even reviewing new websites before they go live. This proactive approach helps us prevent security issues before they become major incidents.

Staying current with evolving security threats is crucial and we have several methods to stay informed:

– Regular team training and professional development- Subscribing to security intelligence feeds and alerts

– Participating in industry conferences and forums- Collaborating with other security professionals and researchers

– Conducting ongoing research into emerging threats and vulnerabilities

This commitment to staying informed helps ensure that our services remain effective against the latest security challenges.

Yes, Media Wolf is committed to helping our agency clients stay informed about website security. We offer a variety of educational resources from blog posts and guides through to remote group training sessions.

1. Free Content: We provide some free educational materials that are accessible to all. These might include blog posts, basic guides, or informational videos about current security trends and best practices.

2. Members-Only Content: For our registered agency partners, we offer exclusive educational resources. These could be more in-depth articles, detailed case studies, or advanced security tips that provide extra value for agency owners.

3. Future Paid Resources: We’re planning to introduce paid worksheets designed to help with employee training. These worksheets will likely contain structured learning materials and exercises to help agency staff improve their security knowledge and skills.

4. Client Website Security Tasks: In the future, we’ll be offering quick, practical tasks that agency teams can perform on their clients’ websites. These tasks will be designed to enhance security while helping agencies manage costs effectively. This approach allows agencies to take a more hands-on role in their clients’ website security, guided by our expertise.

Our goal with these resources is to empower our agency partners, helping them better understand website security and enabling them to provide improved security services to their own clients.